Privacy policy

Privacy policy

Hakone Yumoto Onsen Aura Tachibana (Tachibana Ltd.) (hereinafter referred to as the "Company") shall comply with the Act on the Protection of Personal Information, guidelines, etc. regarding the protection of personal information, and other personal information regarding the handling of personal information acquired by the Company. We will comply with relevant laws and regulations regarding protection.
1. Information to be acquired, its acquisition method, and purpose of use
To respond to opinions and requests received from individuals. Information acquired directly from users and how it is acquired We collect information from users of this site (hereinafter referred to as "users") to the extent necessary for the operation of the Internet site provided by our company (hereinafter referred to as "this site"). "Personal information" as defined in the Personal Information Protection Act refers to information about a living individual, identified by name, date of birth, address, telephone number, contact information, etc. included in the information. Information that can identify a specific individual (personal information by period) (hereinafter referred to as "personal information") ) may be obtained.

Our company will use the acquired personal information for the purposes specified below.
(a) To provide our customers with products, etc. handled by our company (hereinafter referred to as "our products") and our services.
(b) To deliver materials related to our products and services requested by the customer.
(c) To propose plans to customers regarding our products and services.
(d) To provide information to customers by direct mail, e-mail, etc. (e.g., mail magazines related to our products and services).
(e)To introduce the information to our business partners with the customer's approval.
(f) To investigate customer usage and satisfaction with our products and services.
(g) To respond to opinions and requests received from customers regarding our company, our products, and our services.
2.Management of personal information
Our company will thoroughly manage the personal information obtained from users as follows.
(1) Ensuring the accuracy of informationWe will always strive to ensure that the personal information we obtain is accurate and up-to-date.
(2) Safety management measuresRegarding the organizational management of personal information, our company has established strict handling methods based on internal regulations, and we ensure that personal information is handled in accordance with the regulations and strictly implemented.
(3) Supervision of subcontractors for personal information managementWhen outsourcing the management of personal information, we only entrust it to subcontractors in accordance with our company regulations and manage it appropriately.
(4) Supervision of personal information management subcontractorsPersonal information acquired will be stored for a period of time, and will be disposed of after the storage period ends.
3. Provision of personal information to third parties
Our company will not provide acquired personal information to third parties. In addition, if we decide to provide information to a third party in the future, we will do so only after we present the information and purpose of the information provided and obtain the user's consent.
4.Joint use of personal information
Our company will jointly use users' personal information as follows.
5. Disclosure, correction, and suspension of use of personal information
If we receive a request for disclosure, correction, suspension of use, etc. of personal information, we will respond based on the method prescribed by our company after confirming that the request is from the person in question.
6.Changes to privacy policy
The contents of this policy may be changed without notice to users, except as otherwise provided by laws and regulations or other matters specified in this policy. Unless otherwise specified by our company, the revised privacy policy will become effective from the time it is posted on this website.
7.Contact information
For inquiries regarding this policy, please contact the contact point below.

Address: 574 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture
People: Hakone Yumoto Onsen Aura Tachibana (Tachibana Ltd.)
Phone number: +81460-85-5541
Easy access from Tokyo
Only 85 minutes from Shinjuku to the historic and bustling gateway to Hakone.